Frequently Asked Questions

What can I store in a storage unit?

Can Be Stored

  • Furniture
  • Appliances
  • Clothes
  • Electronics
  • Books
  • Vehicles
  • And much more!

Cannot Be Stored

  • Food
  • Firearms & ammunition
  • Drugs
  • Flammable and combustible items like gas, propane tanks, fireworks and car batteries
  • Vehicles not in working order

What is drive-up access?

Garage type doors are on the outside of the building. You can drive your car or moving truck right up to your unit.

Can I live in a storage unit?

No. It is against the law to live in or sleep in a storage unit.

Can I use a storage unit as a workshop?

No. We do not allow tenants to use their space as a workshop.

Can I install shelves or other structures in my unit?

No. We do not allow tenants to modify the unit in any way.

Do you charge a Deposit?

No, we do not charge a security deposit, but we do charge a one-time non refundable $25 administration fee upon Move-In.

Do you offer 24-hour access?

Our sites allow renters to access their unit 24 hours a day.

What do you need to rent a storage unit?

A government issued ID and a Credit Card or checking account.

How do I cancel my reservation?

You can cancel your reservation by contacting the facility where the unit is reserved. Make sure to check for office hours so you’ll reach a facility manager who can work with you to cancel your reservation.

Do I need my own lock?

You can bring your own lock or purchase one from our managers. Any regular padlock will work but we recommend using a disc lock.

How secure is self storage?

APS locations include security measures, such as:

  • 24/7 video surveillance
  • Facilities are well lit
  • Gated Access
  • Individually-alarmed storage units (Asset Angel)
  • Climate Controlled units on select locations
  • Ask your facility manager for details on your specific site.

How do I set up automatic payment?

Log into your account or simply call your site manager and let them know your preference.

What do I need to move out?

Please notify us 10 days prior to move out. On your scheduled move-out day, make sure the unit is completely empty, your lock has been removed, and the facility manager has inspected the unit. For the fastest moveout, please text a photo of your empty unit, showing the unit number, to your site manager.

Are my items insured while being stored at your facility?

The facility does not insure your belongings but we can purchase insurance from our insurance carrier through your account or by calling the site manager.

Still Have Questions? Speak with an Expert

Our storage experts will be happy to help you find the perfect storage solution for you.

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